COMMON QUERIES
At Haus of Gioiella, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch!
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards and Paypal as methods of payment.
DO YOU SHIP INTERNATIONALLY?
We certainly do! Standard international shipping may take up to 10 business days. We ship your order from Montreal, Canada. If you require Express shipping please contact us before completing your order.
HOW LONG DOES IT TAKE MY ORDER TO SHIP?
Orders take 2 to 10 business days to ship as all orders are handmade just for you!
I REALLY WANT A CUSTOM CREATION, HOW CAN I ORDER ONE?
We'd love to bring your vision to life! Email us with your inspiration and details today and the creator will contact you for more information and a custom quote. If you live in the Montreal area, you can even meet with the designer in person!
IS THERE A MINIMUM FOR A CUSTOM ORDER?
An initial fee of 50$ for custom orders includes design and all communications with the designer to create your piece. Total pricing with then align with cost and labour. The initial fee is only charged once for multiple orders of the same custom item (e.g. party favours).
SERVICE AS IT SHOULD BE
OUR STORE POLICIES
At Haus of Gioiella, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Return Policy
Haus of Gioiella gladly accepts returns and exchanges for our regularly priced collection. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.
Cancellation Policy
We accept cancellations within 24 hours of purchase only, including regular collection and custom or personalized orders. Please contact us immediately if there are any issues with your purchase.
Final Sale Policy
Due to their nature, items on sale or custom and personalized orders are final sale. They may be cancelled within 24 hours of purchase only as per our cancellaton policy.
PRIVACY AS IT SHOULD BE
OUR PRIVACY POLICY
What type of information does Haus of Gioiella Collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do you collect my information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do you collect such personal information? We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information? Haus of Gioiella is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do you communicate with your site visitors? We may contact you to notify you regarding your account, order or shipment, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email. How do you use cookies and other tracking tools? A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you've visited the site, and they help us provide you with the information you need about your gift reminders or account details - when and where you need it. A cookie generated by our site contains no information about you. It contains only a numeric ID that, for example, allows you to retrieve your account details or shopping list. The cookie lets you enter your email and password so you don't have to enter those details again, or it lets you save products to a wish list if available. In keeping with our privacy policy on customer information, we analyse data gathered via cookies only in aggregate, not at the individual customer level. How can I withdraw my consent? If you don’t want us to process your data anymore, please contact us immediately. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us as well. Privacy policy updates. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.