At Haus of Gioiella, the complete satisfaction of our customers is our top priority - and that includes providing answers to all of your questions from the convenience of your own home. Check out some of our frequently asked questions below to get the information you need. If anything still seems a bit unclear, don’t hesitate to get in touch!
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards and Paypal as methods of payment.
DO YOU SHIP INTERNATIONALLY?
We certainly do! Standard international shipping may take up to 10 business days. We ship your order from Montreal, Canada. If you require Express shipping please contact us before completing your order.
HOW LONG DOES IT TAKE MY ORDER TO SHIP?
Orders take 2 to 10 business days to ship as all orders are handmade just for you!
I REALLY WANT A CUSTOM CREATION, HOW CAN I ORDER ONE?
We'd love to bring your vision to life! Email us with your inspiration and details today and the creator will contact you for more information and a custom quote. If you live in the Montreal area, you can even meet with the designer in person!
IS THERE A MINIMUM FOR A CUSTOM ORDER?
An initial fee of 50$ for custom orders includes design and all communications with the designer to create your piece. Total pricing with then align with cost and labour. The initial fee is only charged once for multiple orders of the same custom item (e.g. party favours).
SERVICE AS IT SHOULD BE
OUR STORE POLICIES
At Haus of Gioiella, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Haus of Gioiella gladly accepts returns and exchanges for our regularly priced collection. Please contact us within 7 days of delivery and ship items back within 14 days of delivery.
We accept cancellations within 24 hours of purchase only, including regular collection and custom or personalized orders. Please contact us immediately if there are any issues with your purchase.
Final Sale Policy
Due to their nature, items on sale or custom and personalized orders are final sale. They may be cancelled within 24 hours of purchase only as per our cancellaton policy.
PRIVACY AS IT SHOULD BE
What type of information does Haus of Gioiella Collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do you collect my information? When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do you collect such personal information? We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.